Thalvorys Cat Toys – FAQ

Welcome to our FAQ page! Here, you’ll find answers to common questions about our cat toys, features, care, orders, and shipping. Need further assistance? Reach out to us anytime at support@thalvorys.shop.

What types of cat toys do you offer?

We offer a carefully curated selection of safe, engaging, and fun cat toys, including:

• Interactive Toys – Keeps your cat active and mentally stimulated

• Catnip Toys – Infused with natural catnip for playful excitement

• Balls & Chasers – Perfect for solo play or chasing games

• Feather & Wand Toys – Great for interactive bonding with your cat

• Puzzle Toys – Encourages problem-solving and treats rewards

What sizes and materials are available?

Our cat toys are designed to suit cats of all ages and sizes.
Materials include soft plush, durable rubber, eco-friendly fabrics, and safe plastics. Each product page includes dimensions and material information to help you choose the right toy for your cat.

How do I care for my cat toys?

To keep toys clean and safe:

• Washing – Machine-washable or hand-wash per label instructions

• Regular Cleaning – Wipe down or rinse rubber and plastic toys regularly

• Inspection – Check toys for loose parts or wear to avoid hazards

• Rotation – Rotate toys to keep your cat engaged and prevent boredom

How is my order packaged?

We package all cat toys carefully to ensure they arrive in perfect condition:

• Protective Packaging – Boxes or polybags to prevent damage

• Eco-Friendly Materials – Minimal waste and recyclable materials when possible

How long does shipping take?

• Domestic Orders: 3–7 business days

• International Orders: Varies by destination

• Preorders or Special Requests: Lead times specified on the product page

Delivery times may vary due to holidays or weather conditions.

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic cat toy orders.
International shipping rates are calculated at checkout.

Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with tracking information so you can monitor your delivery in real time.

Can I change or cancel my order?

Yes – if your order hasn’t shipped yet.
Please contact us as soon as possible. If it has already been dispatched, we’ll assist you with returns or exchanges.

What is your return policy?

We accept returns within 14 days for unused cat toys in original condition and packaging.

If your toy arrives damaged or defective, contact us within 48 hours of delivery.

Custom or clearance toys are non-returnable unless defective.

Do you offer bundles or special sets?

Yes! We occasionally offer multi-toy packs or starter sets for playful cats.
Sign up for our newsletter to stay updated on exclusive offers and new arrivals.

How can I contact customer service?

📧 Email: support@thalvorys.shop
📞 Phone: (601) 472-5389
📍 Address: 2661 East Lake Road South, Palm Harbor Florida 34685, United States
🕘 Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Do you ship internationally?

Yes, we ship cat toys worldwide where regulations permit.
Customs duties and import taxes may apply and are the buyer’s responsibility.

Can I get a discount on my first purchase?

Of course! Subscribe to our newsletter and receive 10% off your first order, plus early access to new arrivals and member-only promotions.